Help and trust
Frequently asked questions
Quick answers to the things people ask most: what the person scanning sees, what stays private, and what you need to keep on for the system to work.
Your number stays private
Whoever scans does not see your profile. Your account number and email are not shown automatically; only an explicitly approved vehicle contact number may appear.
Just keep notifications on
All you need to do is keep notifications on so alerts can reach you. And remember: CarQR is for everyday alerts, not emergencies.
Not by default. Your account, sign-in and delivery number is never shown automatically. A vehicle contact number appears only if you enter it in that vehicle's settings and separately consent after seeing the public-internet risks; you can withdraw at any time.
Still have a question?
Account, plans, or privacy: whatever it is, write to us and our team will answer.